When it comes to delivering exceptional customer support and business solutions, Singapore stands out as a hub of excellence in the call center industry. With its strategic location, multilingual workforce, and advanced technological infrastructure, the Lion City is home to some of the most reliable and efficient call centers in the world. In this guide, we will take you through the 6 best call centers in Singapore, highlighting their services, considerations, and price ranges to help you make an informed decision for your business needs.
- 1. Tdcx
- 2. Callbox Singapore
- 3. Ice Cube Marketing
6
Number of companies
419
Verified reviews
4,70
Average rating
1. Tdcx
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★
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4,5/5
750D Chai Chee Rd, #06-01/06 ESR BizPark @ Chai Chee, 469004, Singapore
- Telemarketing service
- BPO company
- Call center
- Corporate office
Why we chose them
TDCX Singapore Campus stands as a global leader in business process outsourcing (BPO), delivering exceptional customer experience (CX) solutions, sales and digital marketing services, and content moderation. With a versatile service portfolio, the company caters to a wide range of industries, including digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. Known for its innovative and scalable approach, TDCX combines human expertise with AI-powered solutions to drive operational efficiency, trust and safety, and transformative digital customer experiences. Its ability to adapt to the evolving business landscape ensures that companies achieve measurable results and stay competitive in an ever-changing market.
With a workforce of over 20,000 employees across 39 global locations, TDCX delivers comprehensive coverage in Asia, Europe, and the U.S., making it a trusted partner for both Fortune 500 companies and emerging disruptors. From telemarketing and contact center services to advanced recruitment and AI-driven analytics, the company provides tailored strategies that enhance customer lifetime value and operational excellence. TDCX’s proven track record in scaling complex operations, coupled with its deep industry expertise, positions it as the go-to outsourcing specialist for businesses looking to accelerate their digital transformation and achieve sustainable growth.
2. Callbox Singapore
★
★
★
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4,9/5
1, #24-10 Scotts Rd, Shaw Centre, 228208, Singapore
- Telemarketing service
- Advertising agency
- Business development service
- Business management consultant
- Business to business service
- Internet marketing service
- Marketing consultant
- Marketing agency
Why we chose them
Callbox Singapore stands out as a premier B2B marketing and sales support provider, serving as the regional operations hub for Southeast Asia. Established in 2009, the company has been instrumental in helping businesses expand in Singapore and across the APAC region. By offering a comprehensive suite of services, including telemarketing, appointment setting, and event marketing, the company excels in lead generation and prospect qualification. Its multi-touch, multi-channel approach ensures businesses connect with the right decision-makers, allowing sales teams to focus on relationship-building and deal closure. With expertise across diverse industries such as IT, FinTech, healthcare, and manufacturing, the company delivers tailored solutions to drive growth and market expansion.
Known for its innovative strategies, the company employs AI-powered tools and a deep understanding of regional markets to provide high-quality leads and actionable insights. Its proven track record of success is evident from numerous client achievements, such as improved conversion rates and enhanced market presence. Serving as an extension of its clients’ marketing teams, the company has built a reputation for delivering tangible results through customized lead generation programs and targeted campaigns. By addressing challenges such as inefficient outreach and extended sales cycles, Callbox Singapore remains a trusted partner for businesses aiming to thrive in Singapore’s dynamic market and beyond.
3. Ice Cube Marketing
★
★
★
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4,9/5
15 Jln Kilang Barat, #07-03 Frontech Centre, 159357, Singapore
- Telemarketing service
- Business development service
- Internet marketing service
- Marketing agency
- Marketing consultant
- Media consultant
- Advertising agency
Why we chose them
Ice Cube Marketing Pte Ltd stands out as a leading digital marketing agency in Singapore, recognized as a Google Premier Partner (Top 3% of agencies) and Meta Partner. With a dedicated team of hybrid marketers passionate about both the art and science of marketing, the agency has successfully positioned itself as one of the fastest-growing companies in Singapore, as highlighted by the Straits Times in 2025. Offering result-driven services such as telemarketing, business development, internet marketing, and advertising consultancy, Ice Cube Marketing specializes in crafting tailored strategies that resonate with local audiences, leveraging AI-driven insights and a structured marketing approach. Their expertise spans lead generation, PPC advertising, and social media marketing, ensuring consistent, high-quality leads for businesses across diverse industries.
Ice Cube Marketing has earned its reputation through tangible success stories, helping SMEs scale their campaigns and achieve up to 5x ROI. Their unique methodologies, such as the 7x framework and landing page funnel optimization, focus on driving measurable sales rather than superficial metrics like clicks or shares. The agency also provides innovative tools like integrated sales CRM systems and PSG grant packages, making their services affordable for SMEs. By prioritizing local insights and in-house expertise, Ice Cube Marketing demonstrates a commitment to transforming businesses with impactful digital strategies. Their impressive results are backed by numerous client endorsements across industries such as beauty, education, and home improvement, showcasing their ability to deliver consistent growth and profitability.
4. Aivo Asia Pte Ltd
★
★
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4,6/5
8 Changi S Ln, #03-01, 424808, Singapore
- Telemarketing service
Why we chose them
Aivo Asia Pte Ltd stands at the forefront of AI-powered telemarketing solutions, revolutionizing lead generation and customer service operations across Southeast Asia. Specializing in advanced AI Voice Operator technology, the company offers innovative services such as 24/7 customer service, lead generation, and reminder service operations. Their flagship product, AIVOBOT, features cutting-edge capabilities like real-time speech-to-text transcription, customizable campaign scripting, and multilingual support, making it a game-changer for businesses looking to optimize their telemarketing efforts. With a mission to enhance workplace productivity and reduce employee strain, the company empowers organizations to focus on strategic tasks while AI handles repetitive and mundane activities.
As a first mover in AI voice telemarketing technology in Singapore, Malaysia, Vietnam, and Thailand, the company boasts a robust track record of achievements, including thousands of calls made and widespread bot deployment. Its technology is designed to mimic human interaction seamlessly, allowing interruptions and natural pauses to enhance the caller experience. Businesses benefit from features like missed-call retriggers, recorded conversations, and scalable cold-calling capabilities. By addressing key pain points for telemarketers and management teams alike, the company has become a trusted partner for industries such as real estate, insurance, and interior design, driving increased sales and operational efficiency through its AI solutions.
5. Antasis
★
★
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5,0/5
162 Bukit Merah Central, 150162, Singapore
- Call center
- BPO company
- Data entry service
- Payroll service
Why we chose them
Antasis Pte Ltd. stands out as a premier provider of outsourced customer experience management, delivering tailored solutions across Singapore and the Philippines. With a commitment to excellence, the company specializes in diverse services, including Call Center Outsourcing, Telemarketing, Data Entry, and Payroll Services. Their offerings encompass inbound and outbound customer service, technical helpdesk support, satisfaction surveys, and back-office operations. Known for flexibility and innovation, Antasis combines technology and skilled professionals to provide exceptional service, ensuring outstanding customer experiences for their clients in industries ranging from travel to advertising.
With an established reputation since 2006, Antasis delivers reliable and customized solutions that cater to the unique needs of businesses. Their expertise extends to IT services, CRM software, facility management, and IVR services, making them a versatile and dependable partner. The company’s dedication to continuous learning and adaptability has earned them praise for their responsiveness and efficiency. Testimonials from satisfied clients highlight their professionalism, attention to detail, and ability to foster long-term partnerships. Antasis continues to inspire trust and drive success for companies seeking expert contact center and business process outsourcing solutions.
6. Connect Centre Pte Ltd
★
★
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4,3/5
203 Henderson Rd, #10-13 Henderson Industrial Park, 159546, Singapore
- Call center
- Computer support and services
- Software company
Why we chose them
Connect Centre Pte Ltd. stands out as Singapore’s leading provider of innovative contact center and cloud communication solutions, specializing in customer relationship management since its establishment in 2004. Operating on a unique Social Enterprise Business Model, the company empowers businesses across industries such as telecommunications, healthcare, financial services, and more. By leveraging multi-channel communication platforms—including voice calls, email, live chat, and messaging apps—it delivers exceptional customer experiences, seamless sales lead generation, and optimized operational efficiency. Connect Centre’s local agents are trained and qualified to provide services like customer service, fault reporting, tele-sales, emergency response, and administrative back-office support, ensuring businesses benefit from flexible, right-sized solutions tailored to their needs.
Recognized for its expertise across various industries, Connect Centre provides businesses with the tools to transform their operations while saving on overhead costs. Its customer-centric approach makes it a trusted outsourcing partner for companies seeking high-quality, scalable solutions. Whether handling inquiries or resolving customer issues quickly and professionally, the company’s agents excel in fostering positive relationships between businesses and their customers. With a mission to enhance customer experience and drive business success, Connect Centre continues to push boundaries in delivering reliable, multi-channel contact center services that adapt to evolving needs.
Frequently asked questions
What services do call centers in Singapore typically offer?
Call centers in Singapore provide a wide range of services, including customer support, technical assistance, telemarketing, lead generation, order processing, helpdesk services, and virtual receptionist services.
What is the average price range for call center services in Singapore?
The average price for call center services in Singapore ranges from €9 to €45 per hour, depending on the complexity of the services and the volume of work required.
How do I choose the right call center for my business in Singapore?
To choose the right call center, consider factors like workforce expertise, language capabilities, scalability, technology integration, data security compliance, and customer reviews or testimonials.
Can call centers in Singapore handle multilingual support?
Yes, many call centers in Singapore are equipped to handle multilingual support, thanks to the city's diverse and multilingual workforce. Common languages include English, Mandarin, Malay, Tamil, and other regional languages.
How long does it typically take to onboard a call center service for my business?
The onboarding process usually takes between 1 to 4 weeks, depending on the complexity of your requirements, the size of your business, and the call center's setup process.
What technologies do Singapore-based call centers use to ensure efficient operations?
Call centers in Singapore commonly use advanced technologies like AI-driven chatbots, CRM systems, cloud-based software, VoIP systems, and analytics tools to ensure seamless and efficient operations.
What are the key considerations when hiring a call center in Singapore?
Key considerations include workforce expertise, language capabilities, scalability to meet your business needs, integration of technology, adherence to data protection laws, and cost-effectiveness.
Are call centers in Singapore compliant with international data security standards?
Yes, most call centers in Singapore adhere to strict international data security standards such as GDPR, ISO 27001, and Singapore's Personal Data Protection Act (PDPA) to ensure client data remains secure.
